info@cosyweddingplanner.com
Send us your equipment list, venue floor plan, or staging requirements. Our logistics coordinators review every inquiry and reply with a detailed breakdown of available stock and delivery windows.
Support channels and response times
Send us your equipment list, venue floor plan, or staging requirements. Our logistics coordinators review every inquiry and reply with a detailed breakdown of available stock and delivery windows.
For urgent staging changes or last-minute equipment requests, call our operations line during business hours. We handle bulk orders, venue coordination, and on-site troubleshooting directly.
Visit our warehouse to inspect staging platforms, furniture batches, and load-bearing frames before committing. We walk you through the inventory and help match equipment to your venue constraints.
Every email inquiry receives an initial acknowledgment within four business hours. A dedicated coordinator follows up with a full equipment quote and logistics plan within one working day.
Orders exceeding 200 units of staging or furniture require a minimum seven-day lead time for inventory consolidation and delivery scheduling. We confirm exact dates during the planning call.
Before reaching out, review our FAQ section covering delivery zones, equipment load ratings, and software trial access. Most logistics questions are answered there with specific technical details.
Frequently asked by venue logistics teams and corporate event producers
For bulk staging components, we typically start at 50 square metres of decking or 20 stage legs. This keeps freight and handling efficient for corporate events. If you need less, we can still help, but the per-unit rate will be higher.
Yes. Our logistics team coordinates delivery windows and on-site crews for multi-venue schedules. We usually handle up to four separate locations per week in the Klang Valley. For tighter timelines, we recommend a dedicated project coordinator from our side.
Our software accepts DWG and DXF imports, so you can bring in existing architectural drawings. You can then place staging, seating, and barriers directly on the plan. Exports go back to CAD or PDF for client approvals.
Standard lead time is 10 working days for chairs, tables, and lounge pieces. For large quantities above 500 units, we need 15 working days. We can prioritise urgent orders if the venue layout is confirmed early.
Yes, we offer on-site supervisors for staging assembly and furniture placement. They stay until the venue is fully set up and return for breakdown. This is included for orders above a certain volume, otherwise it is an add-on.
Single-day rentals are possible for standard stage decks and risers. We deliver the day before, and our crew can assemble overnight if the venue allows. Pickup happens the evening after the event closes.
Need a specific answer for your venue? Contact our logistics desk with your floor plan and dates.
This section clarifies how we define equipment categories, delivery boundaries, and software licensing so that every order is understood the same way by both sides. Read these notes before signing a supply agreement.